Mattress Warranty

Newport Hybrid 20 Year Mattress Warranty

Your new Newport Hybrid mattress is covered by a 20 year limited warranty (the “Mattress Warranty”). This limited Mattress Warranty gives you a specific legal rights, and you may also have other rights which vary from state to state. 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

This limited Mattress Warranty extends to mattresses manufactured for Newport Sleep LLC.

 

Mattresses are design to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s). This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design. 

 

 

This limited Mattress Warranty extends to the original purchaser (or first purchaser) of any Mattress who is located in the United States. Purchaser must retain a copy of your receipt as proof of purchase. Customers who purchased their Mattresses through our wholesale program and use those Mattresses for commercial purposes are “B2B Customers”. Our limited warranties are not transferable.

 

 

This limited Mattress Warranty applies to the following defects

  • Deterioration causing the Mattress to have a visible indentation greater than one (2) inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear required that a Mattress be continuously supported by a matching foundation or adjustable bed base with proper bed frame sufficient to support the collective weight of the Mattress and foundation. 
  • Any physical flaw in the Mattress that causes the foam layers to split or crack, despite normal usage and proper handling. 
  • Any manufacturing defect in the sewing on the edges at the top and bottom of the mattress. 
  • Any noise caused by a malfunction of the pocket springs unit. 

 

This limited Mattress Warranty does not cover the following

  • A normal increase in softness of the pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. 
  • Comfort preference after the 100 nights trial period.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Any mattress sold “as-is”, “reconditioned”, “used”, “comfort return”, “previously owned”, or any other mattress indicating that the mattress is not “new”, or has been purchased or used by another consumer.

 

In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must return your Mattress and provide us with proof of the original date of purchase. Should shipping costs be required to return your Mattress, you will not be responsible for those costs. 

 

Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Mattress Warranty.

 

If you wish to replace your Mattress with a more expensive Mattress, then please e-mail us at the e-mail address set forth at the end of this limited Mattress Warranty. You will be required to pay the difference between the original purchase price of the Mattress and that of the more expensive Mattress. 

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

 

 

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. 

 

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL NEWPORT OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF NEWPORT HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. CASPER’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

 

 

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

 

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